Who We Are

This website is operated by Anping Xingfei Machinery Co., Ltd., a manufacturer and supplier of wire mesh machinery based in Anping County, Hebei Province, China. In this Policy, “XINGFEI,” “we,” “us” and “our” refer to Anping Xingfei Machinery Co., Ltd.

Website: xingfeiwiremachine.com

Information We Collect

Information you provide

When you contact us, request a quotation or discuss a project, we may collect your name, business email address, telephone or WhatsApp number, company name, country or region, job role, product requirements, machine specifications, production targets, drawings, files and the contents of your communications.

Business and transaction information

If an inquiry develops into a commercial relationship, we may process quotation, contract, billing, shipping, customs, installation, warranty and after-sales service information. The website is configured primarily as a product catalog and inquiry channel and does not directly collect or store payment-card details.

Technical information

Our hosting and website systems may automatically record IP address, browser and device type, operating system, referring page, pages requested, date and time, approximate region, error logs and security events. This information helps us operate, secure and troubleshoot the website.

How We Use Information

• Respond to inquiries and communicate about your production requirements.
• Prepare quotations, technical proposals and customized machine configurations.
• Process orders and coordinate manufacturing, inspection, shipping, installation and training.
• Provide warranty, spare-parts and after-sales technical support.
• Operate, maintain, protect and improve the website and our services.
• Prevent fraud, abuse, security incidents and unauthorized access.
• Comply with legal, tax, customs, accounting and regulatory obligations.
• Send relevant business updates where you have consented or where otherwise permitted by law; you may opt out at any time.

Legal Bases for Processing

Where data protection law requires a legal basis, we rely on one or more of the following: your consent; taking steps at your request before entering a contract; performing a contract with you or your organization; our legitimate interests in responding to B2B inquiries, operating our business, improving services and protecting our systems; and compliance with legal obligations.

Where we rely on consent, you may withdraw it at any time without affecting processing already carried out lawfully.

Cookies and Similar Technologies

Our WordPress and WooCommerce systems may use cookies or similar local-storage technologies that are necessary for basic functionality, security, session management, form operation and remembering limited preferences. Cookies are small text files stored on your device.

At the date of this Policy, we do not use third-party advertising cookies or sell browsing information for targeted advertising. If we introduce non-essential analytics or advertising technologies, we will update this Policy and request consent where required.

You can restrict or delete cookies through your browser settings. Disabling necessary cookies may affect some website functions.

How We Share Information

We do not sell or rent personal information. We may share only the information reasonably necessary with:

• Website hosting, email, IT, security and form-service providers acting on our behalf.
• Freight forwarders, carriers, customs agents, installers and service partners when needed for a quotation, order or after-sales project.
• Professional advisers, banks and insurers where necessary for business operations.
• Government, customs, regulatory or law-enforcement authorities when required by law or to protect legal rights.
• A successor organization in connection with a merger, reorganization or transfer of business assets, subject to appropriate protections.

Service providers are expected to process information only for the relevant service and to protect it appropriately.

International Data Transfers

XINGFEI is located in China and serves customers internationally. Your information may therefore be processed in China and in other countries where our hosting, logistics or service providers operate. Data protection rules in those countries may differ from those in your country.

Where required, we use reasonable contractual, organizational or other safeguards for international transfers.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy. General inquiry records are normally retained for up to three years after the last meaningful contact, unless a longer or shorter period is appropriate. Order, accounting, warranty, technical-service and legal records may be kept for the period required by applicable law, contract or legitimate business need.

When information is no longer required, we take reasonable steps to delete or anonymize it.

Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These measures may include access controls, secure hosting, software updates, backups and restricted staff access.

No internet transmission or storage system can be guaranteed completely secure. Please avoid sending unnecessary sensitive information through website forms or ordinary email.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to personal information, correction of inaccurate information, deletion, restriction, objection to certain processing, withdrawal of consent and data portability. You may also have the right to complain to your local data protection authority.

California residents may have rights to know, correct or delete personal information and to receive equal service when exercising privacy rights, where the California Consumer Privacy Act applies. XINGFEI does not sell personal information or share it for cross-context behavioral advertising.

To make a request, email Grace@xingfeimachine.com. We may need to verify your identity and relationship with the relevant organization before completing a request.

Children’s Privacy

This website is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

Third-Party Links

Our website may link to Facebook, LinkedIn, TikTok, WhatsApp, maps, shipping resources or other third-party services. Those services operate independently and their own privacy policies apply when you follow a link or interact with them. We are not responsible for third-party privacy practices.

Changes to This Policy

We may update this Policy when our website, business practices or legal obligations change. The revised version will be posted on this page with a new “last updated” date. Material changes may also be communicated through an appropriate website notice.